Patient Accounting
Questions About Your Account
If you have questions about billing, a statement, making payments or your account, be sure to check our Questions? section for answers.
If you can’t find the answer on our Web site, you can contact the First Colonial Family Practice and Urgent Care Center Billing and Accounting Department at (757) 481-2333, and select option "2" when prompted.
Copayment Policy
Most health plans require that patients pay all applicable copayments in full at the time of service.
Payment Methods
First Colonial Family Practice and Urgent Care Center accepts the following payment methods:
- Cash
- Debit Card
- Check
- VISA
- Mastercard
- Discover Card
- American Express
We accept all payment methods, except electronic check, by phone as well.
Fees
In order to hold down the cost of medical care as much as possible, we ask that you pay for the service at the time of your office visit. In most cases, you will only need to pay for the "patient liability" portion that your health plan requires. This is usually a copayment and/or a portion of your deductible and any applicable coinsurance amounts.
We will make every effort to assist you with insurance claims but may find it necessary to charge a fee for multiple or very complicated insurance forms.
If your insurance coverage is with a plan with which we are not contracted or if you do not have your current health plan information with you at the time of your visit, we will collect 100 percent of your charges at the time of service. Take a look at our Participating Health Plans page.