New Patients
First, we want to thank you for entrusting us with your care.
First Step
Before calling to make your first appointment, review the list of Partcipating Health Plans. If you have questions about whether we are contracted to accept your health plan, contact us.
As a new patient, you may choose to download, complete and bring the forms in this section with you to your first appointment. This will help expedite your visit.
- New Patient Registration
- New Patient History Information
- Notice of Privacy Practices
- Notice of Privacy Practices Acknowledgement
We encourage you to read through our Questions? section for answers to other commonly asked questions.
Making an Appointment
Call our office in advance to make an appointment. Be sure to have your health plan member ID card available. If the services for which you are making the appointment require your health plan’s preauthorization, please let us know when you call.
What You Can Expect During Your Visit
When you arrive, we’ll ask you to check in and present your health plan’s member ID card, so be sure to have it with you.
We will ask you to complete the New Patient Registration Form and Notice of Privacy Practices Acknowledgement along with any other forms that may be applicable. To cut down on your time in our waiting room, complete the forms listed above and bring them with you.
Payments and Your Health Plan
We request that you pay for any applicable copayments, deductible amount and/or coinsurance amount at the time of service. For details on payment options, see our Patient Accounting page.
We will file your claims to your health plan. Typically, your health plan will then send you an Explanation of Benefits or "EOB" detailing your processed claims and any amount that was not covered. Some health plans only make these statements available online, so be sure to check your health plan documentation.
If after your claims process you still owe First Colonial Family Practice and Urgent Care Center a balance, then we will send you an account statement by mail. You can pay your balance by credit card over the phone, by mailing a check to our office along with your statement or by coming by and making a payment in person.